Operations Manager | Tiles and Surfaces

Join a design-led architectural and interior products business supplying luxury stone and surfaces to tier-1 projects nationally. This is a hands-on Ops role supporting the studio’s operational backbone as they build and grow. If you’re the kind of expert who doesn’t just “support systems” but confidently builds them and improves how teams work, how inventory and orders flow and where information lands, this could be your dream role. Key Responsibilities • Lead a systems implementation, designing configuration, data structure, and workflows across CRM, ERP, and accounts • Build reliable foundations for day-to-day operations, ensuring teams can run confidently • Own system integration and operational reporting, bringing clarity to sales, purchasing, product movement, and financial visibility • Translate operational needs into processes • Collaborate with product & design stakeholders so the system reflects how architectural and interior products are actually sold, specified, and delivered Skills & Experience • Essential: strong NetSuite experience, including end-to-end implementation and deep configuration ability (CRM/ERP/accounts). • Proven operational ownership someone who can define requirements, build the system correctly, and drive go-live with confidence • Product/design background or strong familiarity with architectural/interior products • Clear understanding of business systems and data governance • Experience working with sales-support and finance workflows, ensuring the system serves real commercial needs • Strong problem-solving mindset • Commercial maturity and resilience, especially during the intense implementation phase Benefits • Competitive salary & flexibility based on expertise and capability • Opportunity to make the role your own; the process, the tools, and how operations evolve in the new showroom/library • Design-focused and product-led culture. Work with a team that cares about quality and outcomes • Growing business with real momentum, where your decisions directly shape efficiency, accuracy, and team confidence